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Have questions about our evaluation process? Need help with your account? Our support team is available 24/7 to assist you.

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Email Support

For general inquiries and support requests

support@propfirm.com

Live Chat

Chat with our support team in real-time

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Community Discord

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Response Times

We aim to respond as quickly as possible

Email: Within 24 hours
Live Chat: Immediate
Discord: Community help available

Frequently Asked Questions

Quick answers to common questions

Each phase has a maximum duration of 30 days, but many traders pass much faster. There's no minimum trading day requirement—hit your profit target and advance immediately.

If you hit your daily or maximum loss limit, your evaluation account will be marked as failed. You can purchase a new challenge at any time—many traders learn from their experience and pass on their second attempt.

Once you're funded, payouts are processed within 48 hours of your request. We offer various payment methods including bank transfer, crypto, and PayPal.

Our web-based trading platform works on any device with a modern browser—no downloads required. Trade from your computer, tablet, or mobile phone.

Yes, the minimum withdrawal amount is $100. There are no maximum limits—you can withdraw your entire balance if you choose.

Our Offices

Serving traders worldwide

New York

Financial District
New York, NY 10005

London

City of London
EC2N 1AR, UK

Singapore

Marina Bay
018989, Singapore

We're Here To Help